At Humnafs, every order is carefully inspected before dispatch. Please review our Return, Refund & Exchange Policy before placing your order.

Exchange Policy

We offer an exchange within 10 days from the date of delivery.

• Exchange requests can be made for a different size or another eligible product, subject to availability.
• The product must be unused, unworn, unwashed and unaltered, with all original tags and labels intact.
• Products showing signs of use, stains, perfume, makeup, alterations, washing or damage after delivery will not be eligible for exchange.
• All exchanged products will undergo a quality check once received by Humnafs. The exchange will be processed only after the product passes the quality check.
• In case the requested size or product is unavailable, our team will assist you with the available options.
• Customized, personalized or altered products are not eligible for exchange.
• Products specifically marked "On Sale" / "No Exchange" are not eligible for exchange.
• For a regular customer-initiated exchange, applicable reverse shipping and/or re-shipping charges may apply. Any such charges will be communicated and confirmed before the exchange is processed.
• For products that are damaged, defective or incorrectly delivered, Humnafs will assist with the appropriate resolution after verification.

Return & Refund Policy

Humnafs follows a No Return Policy. Returns are accepted only if the product received is damaged, defective or incorrect.

Any damage, defect or incorrect product must be reported to us within 3 calendar days from the date of delivery. Requests received after this period will not be eligible for return or refund.

To raise a request, please share your order number along with clear photographs and/or videos showing the product and the issue.

Once your request is reviewed and approved, our team will guide you through the return process.

Please do not send any product back without receiving confirmation from the Humnafs team.

• The returned product must be unused, unworn, unwashed and unaltered, with all original tags and labels intact.
• Once the returned product reaches Humnafs, it will undergo a quality inspection.
• A refund or replacement will be initiated only after the returned product successfully passes our quality check and the reported issue is verified.
• Approved refunds for prepaid orders will be processed to the original payment method/account used to place the order.
• For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer or UPI to the customer's verified account details.
• Once a refund is initiated, the time taken for the amount to reflect in your account will depend on your bank or payment service provider.
• Humnafs reserves the right to decline a return or refund if the returned product does not meet the above conditions or fails our quality inspection.
• Applicable return/reverse shipping charges, if any, will be communicated by the Humnafs team before the return is processed.

Order Cancellation

• Orders can be cancelled before dispatch by contacting the Humnafs team with the order details.
• Once an order has been dispatched, it cannot be cancelled.
• For eligible prepaid order cancellations, the refund will be processed to the original payment method/account used to place the order.
• COD orders cancelled before dispatch will not incur any cancellation charge.

Important Notes

• Exchange or return requests are subject to verification and quality inspection by Humnafs.
• Please retain the original packaging, tags and labels until you are completely satisfied with your purchase.
• Products returned without prior confirmation from Humnafs may not be accepted.
• Exchange or return requests that do not meet the conditions mentioned above may be declined.

Contact Us

To request an exchange, return or refund, please contact us with your order details:

Call / WhatsApp: +91 95576 61726

Email: support@humnafs.com

Please mention your order number while contacting us so our team can assist you promptly.